If you received the wrong item, please visit our Help Center through the Settings tab in your verybingo app. You can contact us by going to Help, tap on “Help Center” listed under that, and then “Contact Us”. Select “Redemption Claim Center” and fill out the form to us, detailing the issue.
You may also fill out the form directly through a web browser by visiting this link.
Please be sure to submit through the correct form or your inquiry may not be addressed in a timely manner.
Note: If the wrong item was received because you submitted an order for the wrong item, we will not be able to refund you in this case.